Phishing alert: Your security is very important to us. Phishing scams are becoming increasingly sophisticated, and we want to help you stay safe online. Watch for email "spoofing," malicious third parties pretending to use our email address to trick you into giving them your sensitive information by clicking on links or opening attachments. When in doubt, navigate to our website at utilitybill.chicago.gov to login to your online profile instead of clicking links in emails. When using our website be sure to look in the web address for chicago.gov.

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Utility Billing Relief

See if you qualify for UBR

  • No penalties or debt collection
  • 50% rate reduction
  • Debt forgiveness
Check UBR eligibility

Billing Information

Get details on topics such as:

  • Exemptions & Rebates
  • Full Payment Certificates
  • Water Rates
  • General Information
Learn More

Online Account Management

Easily manage your utility account online:

  • Pay your bill
  • Enroll in paperless billing
  • Set up AutoPay or SelectPay
  • Set up a payment plan
Sign Me Up

Quick Pay!

Make a payment without signing in:

  • Pay your bill
Pay My Bill

If you have any questions, please call 312-744-4426 or see the Frequently Asked Questions page.