As of November 13, 2023, Utility Billing & Customer Service will move from 333 S. State St. Suite 330 to its new location at City Hall. Our new address will be 121 N. LaSalle St., room 107.
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Utility Billing Relief

See if you qualify for UBR

  • No penalties or debt collection
  • 50% rate reduction
  • Debt forgiveness

Billing Information

Get details on topics such as:

  • Exemptions & Rebates
  • Full Payment Certificates
  • Water Rates
  • General Information

Online Account Management

Easily manage your utility account online:

  • Pay your bill
  • Enroll in paperless billing
  • Set up AutoPay or SelectPay
  • Set up a payment plan

Quick Pay!

Make a payment without signing in:

  • Pay your bill

If you have any questions, please call 312-744-4426 or see the Frequently Asked Questions page.